- Why is my order not applying free shipping when it’s over $150?
If you have used a discount code to depreciate the value below $150, the free shipping will not be applied.
- Why is the free shipping not applying to my cart?
Free shipping is only applicable for AUS only.
- How do I apply my reward points or the reward gift?
When you receive enough points to receive a gift, you can redeem one of the many options. Once redeemed, you will be given a discount code to which you apply to your cart at the end of checkout. (However please ensure you have put the item in your cart before you apply the code).
- Why did my order not receive the free product eg amino hp or acetyl carnitine?
For a free product or deal to be applied to your cart you must add the item to the cart as it is not automatically applied.
5. Why is my order not here when it states same day dispatch/delivery
Elite Supps only offers same day dispatch before 1pm, not delivery. This also excludes weekends. The $10 shipping free is for standard not express and generally takes 2-5 business day in AUS.6. Are website prices the same as instore?
All online offers and prices are valid for online purchases only. All Elite Supplement shopfronts match online prices inclusive of freight.7. What are specials and clearance items?
Special and clearance items may contain short dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.8. How do I apply my discount code?
One coupon/discount code can be used per purchase. To use a coupon, enter the code on the checkout page during checkout.
9. What is applicable for a discount code?
All items online are applicable for a discount code excluding already discounted items, this includes bundles and special/sale items. Online discount codes are not applicable for use in store.
10. How much is delivery to me?
Delivery anywhere in Australia, for any size order, is a flat rate of $10 for standard shipping (2-5 business days). For express shipping (1-3 business days) it is an additional cost of $19.95. If your order totals over $150, then you receive Free Standard Delivery (AUS Only)
- My order has arrived but is missing a product or one of my product is damaged!
If you receive the wrong item or your order has been damaged in some way please email firstname.lastname@example.org with images and your order number and one of our customer service staff will contact you as soon as possible.
12. I have received a credit, how do I access it?
Credits are applied for orders or items that have been returned or faulty. To access this credit you must log in to your account and go to your account details, the amount will appear under store credit. This will automatically added to your cart in your next checkout/order.
13. Do you ship internationally?
We offer a flat rate on shipping for all international orders:
New Zealand: $24.95
14. How does the 30 day money back guarantee work?
The 30 day money back guarantee is only applicable on items that have been determined to have a genuine product fault after investigation with elitesupps.com.au. Products are allowed to be refunded or replaced when the product is defected and/or faulty.
Under ACL, refunds / 30 day money back guarantees are not legally applicable for change of mind or dissatisfaction with an element of the product that does not represent a product fault ( not liking flavour / consistency / formula), therefore elitesupps.com.au is under no legal obligation to refund customers who have changed their mind.
15. Why did my order not ship same day on the weekend as per website?
Due to our courier not working on weekends, us at Elite also have some rest. All orders from Friday evening to Sunday will dispatch on the following Monday. We endeavour to dispatch all orders in a timely manner.