- Why is my order not applying free shipping when it’s over $150?
If you have used a discount code to depreciate the value below $150, the free shipping will not be applied.
- Why is the free shipping not applying to my cart?
Free shipping is only applicable for AUS only.
- How do I apply my reward points or the reward gift?
When you receive enough points to receive a gift, you can redeem one of the many options. Once redeemed, you will be given a discount code to which you apply to your cart at the end of checkout. (However please ensure you have put the item in your cart before you apply the code).
- Why did my order not receive the free product eg amino hp or acetyl carnitine?
For a free product or deal to be applied to your cart you must add the item to the cart as it is not automatically applied.
- How does the subscription service work?
A subscription service is offered on numerous items online. It allows you to purchase your favourite products at a discounted price and reoccurs the order in the amount of time you specify (1-6 weeks) without any extra hassle of having to order it yourself every time. If you wish to cancel, this can be done through your account after a minimum of 4 reoccurring orders.
- Why is my order not here when it states same day dispatch/delivery
Elite Supps only offers same day dispatch before 1pm not delivery. This also excludes weekends. The $10 shipping free is for standard not express and generally takes 2-5 business day in AUS.
- Are website prices the same as instore?
All online offers and prices are valid for online purchases only. All Elite Supplement shopfronts match online prices inclusive of freight.
- What are specials and clearance items?
Special and clearance items may contain short dated stock or items that are being discontinued. We do not accept returns for specials and clearance items unless the product is damaged or if we've sent the wrong item.
- How do I apply my discount code?
One coupon/discount code can be used per purchase. To use a coupon, enter the code on the checkout page during checkout.
- How much is delivery to me?
Delivery anywhere in Australia, for any size order, is a flat rate of $10 for standard shipping. We do not offer express. If your order totals over $150, then you receive Free Delivery (AUS Only)
- My order has arrived but is missing a product or one of my product is damaged!
If you receive the wrong item or your order has been damaged in some way please email firstname.lastname@example.org with images and your order number and one of our customer service staff will contact you as soon as possible.
12. I have received a credit, how do i access it?
Credits are applied for orders or items that have been returned or faulty. To access this credit you must log in to your account and go to your account details, the amount will appear under store credit. This will automatically added to your cart in your next checkout/order.
13. Do you ship internationally?
We offer a flat rate on shipping for all international orders:
New Zealand: $24.95