Frequently Asked Questions

Free shipping is only applicable for AUS only. If you have used a discount code to depreciate the value below $150, the free shipping will not be applied.

We like to give you plenty of payment options, so you can use any of the payment types listed below:

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay
• Google Pay
• AfterPay
• Klarna
• ZipPay
• LayBuy

The payment options Apple Pay and Google Pay are dynamic and are dependent on a set of key factors so not all customers will be presented with these options. These two payment options are designed to be convenient for customers, but unfortunately there isn't any way for Elite Supplements to control which button displays to a customer at any given point in time.

To see the Apple Pay button, customers need to be using an Apple device and be using Safari.

To see the Google Pay button, your customers need to be using one of the following supported browsers on desktop or mobile:

• Google Chrome
• Mozilla Firefox
• UCWeb UC Browser

Online payment securityWe take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. All credit card information is transmitted and processed in an extremely secure 256-bit AES encrypted environment, and subject to anti-fraud checks. Elite Supplements does not store cardholder data during the checkout process and we are fully PCI-DSS compliant for online purchases.

3D-Secure protectionTo better protect our customers when making online payments by card you may be presented with 3D secure security measures (set of rules) when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.

Express shipping, is prioritised over standard post, but overnight delivery is not guaranteed, however, as per Australia Post's updates - for capital cities 1-2 business days is the average delivery time from our dispatch centre in ACT.

Please note that Express shipping is not available if you have RTDs in your order.

Delivery anywhere in Australia, for any size order, is a flat rate of $8.90 for standard shipping, which can be between 3 - 15 business days for delivery. For express shipping, which can be between 1 - 7 business days, is a flat rate of $14.90. If you order totals over $150, you then receive free standard shipping on us! This only applies to Australian deliveries only.

YES! We sure do :) We offer a flat rate on shipping for all international orders - meaning it is the same regardless of how large your order is: 

New Zealand:
Standard - $14.95
Express - $24.95

International:
Standard - $49.95
Express - $79.95

Due to our courier not working on weekends, all orders from Friday evening to Sunday will dispatch on the following Monday. We endeavour to dispatch all orders in a timely manner.

For a free product or deal to be applied to your cart, you must add the item(s) to the cart as it is not automatically applied. Please note, removing any item off as part of the deal/bundle will automatically remove the discount price that is going for the deal/bundle.

Please understand, we work the best and quickest we can to get your order out to you as soon as we can. Please note we offer same day dispatch before 1:00 pm, not delivery. This means your order will leave our warehouse on the same day you made the purchase, if you made it before 1:00 pm. This does not happen when your order will be delivered to you on the same day. This also excludes weekends and any sale periods.

We are so sorry to hear that one of your products is damaged/missing. We do our best to get our orders right 100% of the time, but unfortunately sometimes mistakes can occur.

If you could please kindly send us an email at: enquiries@elitesupps.com.au with clear photos of what has happened, along with a full picture of the paper invoice received with the packers signature.

Pre-order means we have ordered stock from our suppliers and we are awaiting shipment of their stock.

For pre-purchase items, you can find this listed on our products description page in the dropdown flavour section. You will also see this information in your order confirmation email.

If you purchase a pre-purchase item along with other products in your cart, your order may be split into two shipments or more to reduce delays where possible.

We are so sorry to hear that one of your products is damaged/missing. We do our best to get our orders right 100% of the time, but unfortunately sometimes mistakes can occur.

If you could please kindly send us an email at: enquiries@elitesupps.com.au with clear photos of what has happened, along with a full picture of the paper invoice received with the packers signature.

Please send us an email to enquiries@elitesupps.com.au for more information on our returns policy and procedure. 

This guarantee is applicable for products if you have a change of mind about a product you have ordered within 30 days, starting from the date we had shipped out your products to you. To be eligible for the 30 day money back guarantee, the product must be unopened. Change of mind does not include not liking the flavour or taste. 

An enquiry must be lodged within 30 days of the shipment date to enquiries@elitesupps.com.au, notifying us of your request and to receive further information on this. Once we receive your item back to us, and it is still in its sellable condition, your money will be refunded back to you if you wish.

At Elite Supplements, we recognise that for those trying a new product for the first time, taste can be a major concern.

We believe this shouldn't hinder your experience. That's why we offer a 5 scoop guarantee on selected items. This guarantee is exclusive to certain brands and allows you to swap flavours if you're unsatisfied.

Simply reach out to us within 14 days of receiving your product. Please note that this guarantee applies solely to designated exclusive brands and labeled products. For online purchases only. Check with your local store for their return policy.

Eligible products include full-sized powdered supplements from Emrald Labs, Lunar Performance, ANS, Biotech USA, Podium, and Scitec.

Yes there is a limit. Unfortunately, we can only offer the 5 scoop on one product per order.

Please don't hesitate to contact us via phone or email and provide your order number. Once confirmed, please inform us of your desired replacement flavour.

Kindly return the opened tub to us at your expense, allowing us to send out the exchange flavour to you.

Please be aware that if we're unable to facilitate a flavour exchange due to stock availability, we can provide compensation in the form of a gift voucher equivalent to the product's retail value.

No refunds or other products/sizes can be exchanged under the 5 Scoop Guarantee.

No, tiered pricing is not available on bundled products, products in the 50-80 off collection.

Our Elite Supplements stores can be up to $10 more expensive than our website which is a common retail practice in Australia acknowledged by the ACCC.

Our stores can sometimes align with our website pricing, as long as it is not a special, promotion or discontinued/clearance item that is online exclusive. Any pricing inquiries, please reach out to us or your local store.

Special and clearance items are normally listed for a discounted price because of the short date listed on the products that are being discontinued.

We can not accept returns, exchanges, replacements or provide a refund on these products unless they are damaged or faulty as per the Australian Consumer Law, or if we have sent the wrong item.

One coupon/discount code can be used per purchase. To use a coupon, enter the code on the checkout page during checkout.

All items online are applicable for a discount code excluding already discounted items, this includes bundles, boxes of bars & drinks, and special/sale items. Online discount codes are not applicable for use in store.

Gift cards can be used online if they were purchased/given online via an e-gift card.To use this gift card, you just need to add the gift card code at checkout in the discount section and this will be automatically added to your cart in your next checkout/order.

Yes you can - simply take proof of your voucher in store with the passcode/serial key in the voucher. However, please check with your local store first as we have franchised stores as part of the Elite Supplements family.

It's always best to consult with your healthcare provider before taking any supplements, especially if you are pregnant or breastfeeding. Your healthcare provider can advise you on which supplements are safe and which ones to avoid based on your individual health status and needs.

EHP Labs adds small pinholes to the OxyShred tub seal to prevent it from bursting during transit.

This can occur at times due to supplier availability. The product itself has not changed, nor the type of casing used (it is just the colour of the casing).

You'll earn 5% cashback on every purchase when you have an account through our Elite App. Make sure you that the email you are using when creating an account in the Elite App is the same you use when placing your orders online.

You can still get cash back for your order even if you didn't have an account at the time of purchase. We offer a 7-day look back window for this purpose. To be eligible for cash back, make sure to use the same email address when signing up for the app as you used when you placed your order online. If you sign up with the app within 7 days of the purchase taking place, you'll receive your cash back directly into your account.

Your cashback balance is displayed at the top of your home screen and in your “Rewards” tab.

Redeeming your cashback balance online is easy! Follow these simple steps:

Click "Shop Online Now" below

Browse our catalogue and add products to your cart

Go to checkout and log in

Your cashback balance will be displayed - use it to save on your purchase!

You will have to verify your account through an OTP message on the app so it's important that you have notifications allowed for the app to be able to receive this OTP message

Redeeming your cashback balance in-store is easy! Follow these simple steps:

Visit one of our stores

Pick your products

Let the cashier know you'd like to use your cashback balance

Click the Redeem In-store button in the app

Enter the cashback balance you'd like to use and click proceed

show the barcode to the cashier for scanning

This is a gift card that has a remaining balance on it. Please note this balance is in addition to the balance that is displayed as your current cash back balance. Also please not that sometimes a gift card can be visible under active gift cards even if it has been used but if you click the gift card a message will be displayed if the gift card has already been used and the gift card will be removed from the active gift card tab.

We have a program for everybody! We have beginner, intermediate, and advanced programs. 

We currently have 5 programs available for you to choose from - 3 gym based and 2 home based programs. 

4 Day Full Body

Tone at Home

5 Day Muscle Build

Push Pull Legs

HIIT at Home

Scroll down on home page to the “available plans” section and select your preferred program.

Scroll down on home page to the “available plans” section and select your preferred program.

Yes! You can select your meal plans based on your goals, food preferences, and allergies.

Selecting the instant workout feature provides you with the freedom to instantly create a workout based on the equipment available to you and the muscle groups you’ll prefer to train.

A custom workout is one you can design yourself selecting from your favorite exercises.

We absolutely do! Select a home or gym workout that suits your preferences and you can amend the weights and reps to suit your abilities.

Please consult your doctor or Physiotherapist prior to starting a new exercise program.

Please consult your doctor prior to starting a new exercise program.

This is a gift card that has a remaining balance on it. Please note this balance is in addition to the balance that is displayed as your current cash back balance. Also please not that sometimes a gift card can be visible under active gift cards even if it has been used but if you click the gift card a message will be displayed if the gift card has already been used and the gift card will be removed from the active gift card tab.

Our community is what pushes us! Post your progress in the community tab to share with the rest of our app users and go Beyond Your Best.

On your profile tab you can select the “Private” toggle on the top right corner

When you complete a workout you can share a progress photo when you reach the final screen.

Email app@elitesupps.com.au with any questions you have and our customer support team will get back to you!

In the profile tab, click “profile info” underneath your name to update.

In the home page, click the three lines in the top left corner. Select settings, and then “change password”.

In the home page, click the three lines in the top left corner. Select settings and then “manage subscription”.

If you have made a subscription through our external subscription payment page, please reach out to app@elitesupps.com.au and we will help you to manually cancel the subscription.

In the home page, click the three lines in the top left corner. Select settings and then “delete account”.

Here at Elite Supplements, we try to make sustainability the core of our operations. We are proud to offer products that feature biodegradable scoops and packaging, significantly reducing environmental footprint and supporting our customers' eco-conscious lifestyles. Additionally, our warehouse is committed to proactive recycling efforts, ensuring that all materials are processed responsibly.

These initiatives are part of our broader commitment to sustainability and demonstrate our dedication to not only meeting the needs of our customers and environment.

The code: NEWLOOK is valid on all products except:

RTDs

Products in the 50-80% Off collection

Products in our exclusive checkout deals section

The code will give you 15% discount on all eligible products.