Protect Your Orderi
from Loss, Damage Or Stolen A$1.98
Shipping & Returns
Shipping
We aim to get your order to you quickly and affordably, whether you're in Australia or overseas.
Australia Wide Shipping
Standard Shipping: Flat rate of $9.90 for all orders under $150
Free Shipping: Available on all Australian orders over $150
Express Shipping: Starts from $13.90, depending on your location and order weight (estimated delivery: 2 - 5 business days).
Note: Orders containing Ready to Drink (RTD) beverages under $150 incur a flat shipping rate of $17.80 and are not eligible for express shipping.
International Shipping Rates
New Zealand - Standard: $14.95 |Â Express: $24.95
Asia - Standard: $49.95 |Â Express: $79.95
USA - Standard: $49.95 |Â Express: $79.95
Shipping rates are subject to change at any time at the discretion of elitesupps.com.au.
Returns
At Elite Supps, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to make the return process simple and hassle-free.
Change of Mind Returns
You can return unopened products within 30 days of purchase if you change your mind or are not satisfied for any reason.
To start a return, please visit our Returns Portal here:
👉 https://www.elitesupps.com.au/apps/returns
Return Conditions
You must notify us of your intention to return within 7Â days of receiving your order.
Returns must be lodged through our returns portal and:
Be unopened and in original packaging
Be securely packed for transit
Returns must be completed within 30 days of notifying us.
Please note: We cannot accept returns on:
Sale/clearance items
Opened/consumed products
Returns requested more than 30 days after your order was shipped
Refunds & Processing
Once we receive and inspect your return, we’ll process your refund, gift card, or exchange, whichever you selected when submitting your request.
Please allow up to 10 business days from receipt for the refund to appear on your original payment method.
Returns are at the customer’s cost and risk, unless the item was faulty or incorrect.
If you don’t return the item, you may still be responsible for its cost.
Still Need Help?
Our friendly customer success team is happy to assist you.
📞 Call: 1800 577 310
📧 Email: enquiries@elitesupps.com.au
🕘 Hours: Monday to Friday, 9:00 AM – 4:00 PM AEST/AEDT
