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Privacy Policy

Update: May 2018


Elite Supps Australia understands that your privacy is important to you. We are committed to protecting the privacy of your personally-identifiable information as you use this website. This Privacy Policy tells you how we collect, protect and the reasons for which we collect that information, and how we can use and share that information. By using this website, you consent to the terms described in the most recent version of this Privacy Policy. The Website and the services provided by Elite Supps Australia are not intended to be used by children.

This Privacy Policy establishes the conditions for the processing of personal data of users (the “User” or “you”) by Elite Supps Australia on behalf of Users within the Service.


Elite Supps Australia shall process personal data in accordance with European Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“GDPR”) and applicable data protection laws.


REGISTRATION

We encourage you to register when using our website, however, it is not required. Our registration form requires users to give us contact information such as name, email address, and password. You must be 15 years of age or older to register. Registration helps us to provide you with a quick and simple checkout experience, whilst also allowing you to view content that you otherwise would be unable to access. The customer contact information you supply on the registration form will be used to contact you concerning the status of an order or to answer your questions. In addition, unless you choose otherwise, it will be used to send you email updates about upcoming sales, newsletters, promotions and product information. You acknowledge and agree that you are responsible for maintaining the confidentiality of your registration information and password.


WHAT INFORMATION DO WE COLLECT, AND HOW?

When you interact with us, whether by using our Website or communicating with us, we may collect the following information about you:

  • information you give us: you may give us information about yourself if you sign up for an account on our Website, place an order for products, complete any online forms (such as registration forms, competitions, and surveys), opt-in to receive our newsletters and special offers, enter a competition or promotion, participate in social media functions with our Website, or correspond with us (by email, telephone, instant chat, social media or otherwise).

Depending on what you provide, this information can include your name, address or location, phone number and email address, date of birth, gender, purchase information, shopping preferences, images and financial information (including your credit or debit card details, although we do not hold them, our payment processors do).

  • information we receive from other accounts or sources: we can receive information about you from other sources, such as from your other accounts or other websites, including data brokers, social media providers like Facebook and Instagram, advertising networks and analytics partners, and payment providers.

We supplement the data you provide to us with data from data append services such as public or social graph data in order to better serve you with content or promotions. We will append this data to our existing customer account information to better understand customers’ interests and to provide more relevant product recommendations and advertising, to increase our customer’s security when using our Website and to comply with our legal obligations, such as sanctions laws. This information may include household size, household income, or profession. This information can be associated with your personal information such as name, email, address, physical address or phone number.


  • the information our IT systems collect about you: each time you visit the Website, certain information will be created and automatically recorded by our IT systems. That information includes:
  • cookies: these small text files can help improve your experience with the Website and make it easier to interact with us. This may include storing your location or language preferences to save you having to re-enter information when returning to, or ensuring that items you wish to order don’t disappear as you navigate between pages on, our Website. We also use cookies to provide you with tailored advertising;
  • device information: the information provided by your device will differ depending on which type of device you are using (whether it’s a PC, Mac, iPhone, Android, or otherwise) and the settings on that device, but includes the type of device you have (such as an iPhone 6S or Samsung Galaxy S7), the device’s IP address, the browser you are using, your mobile network provider (for mobile devices), the pages you have visited, your time zone and country location, and crash or download error reports.


WHAT DO YOU USE MY INFORMATION FOR?

To provide you services and the Website, including to allow you to order and receive products using our Website, administer your account and to optimize your experience we need to use the information that we collect in a number of different ways.

We also use the information for marketing and advertising purposes. Where you have told us you would like to receive marketing communications or when you have made a purchase using our services, we and our partner boutiques will use your personal information (including your name, email address and address) to occasionally send you updates, news, and offers via email, post, or other forms of media. We may use your information to tailor these messages to you. You may unsubscribe from email marketing communications by modifying your preferences in your account’s profile management section, or by following the opt-out instructions in the promotional emails we send you.

We use third-party service providers to serve advertisements most relevant to you across your different devices and on our own and others’ websites and mobile applications. In addition to the information about your visits to our website or usage of our mobile application, our service providers may also use the information about your interactions with other websites or applications to target advertisements for products available from Elite Supplements. For information about opting out of targeted advertising and controlling the use of cookies, please see the cookies section of this Privacy Policy.

We also carry out research, analysis, and surveys on your use of our Website, and views. We keep tracking of your spend on our Website to see if you can benefit from our exclusive loyalty programs as the VIP customer program and Access. Finally, we use your information to confirm your identity and perform credit checks or anti-fraud checks, in order to ensure your, and our, financial security.

Please note that we do not sell your information without your consent (whether your name, address, emails address, financial information, or otherwise) to any third party.


To register and manage your account in our Website, we collect your name, email, password and other additional details you may wish to add in your account, like phone number, addresses and gender. The legal basis is the performance of a Contract with you.

To fulfil the orders you make through our website, we collect your Name, addresses, phone number, Order details, like the products you are buying, and price. The legal basis is the performance of a Contract with you.

To collect payment from you we collect your payment information, which comprises the credit/debit card’s number, holder’s name and CCV – we do not store them and only transfer them to our authorized payment providers. The legal basis is the performance of a Contract with you.

To provide you with our customer services (including helping you to solve any issue you have with our services, updating you about any change to our terms of service, or contacting you to know how was your experience with us) we collect your name, email, password and addresses and your contact history with us (including phone records of our conversations. The legal basis is the performance of a Contract with you and our legitimate interests in retaining you as a customer.

To monitor the quality of our customer services, we collect your name, email, password and addresses and your contact history with us. The legal basis is the legitimate interests in running our business.

To administer, maintain and optimize our Website and our services, we collect your device information (such as your device IP address and device type), Cookie identifiers and browsing information. The legal basis is the legitimate interests in running our business.

To perform fraud and credit checks and if we can do business with you, we collect your name; email; addresses; credit/debit card details; browsing history; purchase history; date of birth; gender; device information (such as IP address and device type), any national identifiers (like driver’s license or ID cards) and any publicly available information (like social media profiles or news). The legal basis is the legitimate interests to protect Elite Supplements and its customers from fraudulent activities and compliance with a legal obligation.

To send you marketing communications and personalized offers, we collect your Name; Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device information; Shopping preferences; Cookie identifiers; Internal identifiers; Country. The legal basis is the legitimate interests to the electronic direct marketing of similar products and services to that which you have acquired using our Website or, when such is not applicable, your Consent.

Analysis of your behavior and purchases in our Website, we collect your Name Email; Phone Number; Addresses; Date of Birth; Purchase history; Browsing history and behavior; Device Information; Shopping preferences; Nickname; Cookie identifiers; Internal identifiers; Country; Spent tier level and Wealth. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

Carry on research, analysis, enquiries and surveys on your use of our website, we collect your Name; Addresses; Email; Device information, demographic information (including gender, country of residence and household income) and content of survey responses. The legal basis is our legitimate interests in running our business and improve our Website and your experience.

Advertising and retarget advertising, we collect your email, cookie identifiers and device information. The legal basis is our legitimate interests in running our business.


CHANGES TO OUR PRIVACY POLICY

We may amend this Privacy Policy at any time. If we make any material changes in the way we collect, use, and/or share your personal information, we will notify you by sending you an email at the last email address that you provided us, and/or by prominently posting notice of the changes on the website covered by this Privacy Policy. Any material changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our transmittal of an email notice to you or thirty (30) calendar days following our posting of the notice of changes on the website covered by the Privacy Policy.

Please note that, at all times, you are responsible for updating your personal information to provide us your current email address. In the event that the last email address that you have provided us is not valid, or for any other reason is not capable of delivering to you the notice described above, our transmittal of the email containing such notice will nevertheless constitute effective notice of the changes described in the notice.

In any event, changes to this Privacy Policy may affect our use of personal information that you provided us prior to our notification to you of the changes. If you do not wish to permit changes in our use of your information, you must notify us prior to the effective date of the changes that you wish to deactivate your account with us.



SECURITY

Keeping you and your personal information secure is very important to us. We take a number of reasonable steps to try to protect the personal information that you provide, including:

  • using a Secure Socket Layer (“SSL”) to encrypt the personal data that you send us during the order process (including any financial information such as credit or debit card details);
  • requiring you to establish a password to access your account on our Website;
  • not keeping details of your credit or debit card that would enable any third party to transact using that credit or debit card (such as your CCV number); and
  • regularly monitoring our servers and IT systems for possible vulnerabilities and attacks.

Unfortunately, despite this, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal data transmitted to or through our Website, and any such transmission is at your own risk. In particular, please keep in mind that if you voluntarily disclose personal information through other means of communication than the Website in a non-protected environment (such as through email, SMS, online messages) then that information can be collected and used by others outside of our or your control.



HOW LONG WILL YOU USE MY INFORMATION FOR?

We retain the data you provide to us for as long as you have your account with us and thereafter for such period as you may have questions or a claim in relation to our services, notwithstanding any superior retention period that we may be obliged to observe in accordance with legal requirements applicable to us.

In some circumstances, you can ask us to delete your data as set out below.


After you have terminated your use of our services, we may store your information in an aggregated and anonymized format.


Does Elite Supps Share personal information with others?

We will not share your personal information collected from this website with an unrelated third party without your permission, except as otherwise provided in this Privacy Policy. In the ordinary course of business, we may share some personal information with companies that we hire to perform services or functions on our behalf. In all cases in which we share your personal information with a third party for the purpose of providing a service to us, we will not authorize them to keep, disclose or use your information with others except for the purpose of providing the services we asked them to provide.

We will not sell, exchange or publish your personal information, except in conjunction with a corporate sale, merger, dissolution, or acquisition. For some sorts of transactions, in addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect personal information directly from you to assist you with your transaction. We do not control how these third parties use such information, but we do ask them to disclose how they use your personal information before they collect it.

If you submit a review for a third party (person or business) using our Facebook Fan Review Application, during the submission process we ask your permission to gather your basic information (such as name and email address) which we then share with the third party for whom you are submitting the review. We may be legally compelled to release your personal information in response to a court order, subpoena, search warrant, law or regulation.

We may cooperate with law enforcement authorities in investigating and prosecuting web site visitors who violate our rules or engage in the behavior, which is harmful to other visitors (or illegal). We may disclose your personal information to third parties if we feel that the disclosure is necessary to protect our rights or property, protect someone’s health, safety or welfare, or to comply with a law or regulation, court order or another legal process. As discussed in the section on cookies and other technologies, from time to time we may allow a third party to serve advertisements on this website.

If you share information with the advertiser, including by clicking on their ads, this Privacy Policy does not control the advertisers use of your personal information, and you should check the privacy policies of those advertisers and/or ad services to learn about their use of cookies and other technology before linking to an ad.



EXTERNAL LINKS

This website contains links to other sites. We are not responsible for the privacy practices or content of such other websites. The terms and conditions herein do not apply to any such linked websites. ELITESUPPS does not endorse any linked websites or the information, materials, products or services that are contained in or accessible through such linked websites. ELITE SUPPS disclaims all warranties, express or implied, with respect to the information, materials, products, and services that are contained in or accessible through linked website s, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose or non-infringement.

You acknowledge and agree that ELITESUPPS is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against ELITE SUPPS with respect to such linked websites.

If you can't find answers to your questions here, please contact us.

HOW CAN A USER ACCESS, CHANGE, AND/OR DELETE PERSONAL INFORMATION?

You may access, correct, update, and/or delete any personally-identifiable information that you submit to the website. You may also unsubscribe from mailing lists or any registrations on the website. To do so, please either follow instructions on the page of the website on which you have provided such information or subscribed or registered or contact us at [enquiries@elitesupps.com.au]

CONTACT DETAILS

If you have any further questions about the privacy and security of your information or anything in this privacy policy, please contact us at enquiries@elitesupps.com.au.

HQ ADDRESS: 28 Sheppard Street Hume, ACT 2620, Australia
GENERAL & FREIGHT ENQUIRIES: (02) 6239-2137
PRODUCT ENQUIRIES: (02) 6239-1222

 

UPDATES TO THIS POLICY

Elite Supps Australia reserves the right to modify this statement at any time. Any changes we may make to this Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back regularly to keep informed of updates or changes to this Privacy Policy. If you have any questions about privacy at any websites operated by elitesupps.com.au or about our website practices, please contact us at enquiries@elitesupps.com.au