Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
All trademarks, service marks and trade names used in the site are trademarks or registered trademarks of the respective companies.
Currency of Transactions
All prics are displayed in Australian Dollars and all transactions are in Australian dollars.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Elitesupps.com.au disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Elitesupps.com.au does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Elitesupps.com.au does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Elitesupps.com.au shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Elitesupps.com.au has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Elitesupps.com.au product is mistakenly listed at an incorrect price, Elitesupps.com.au reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Elitesupps.com.au reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Elitesupps.com.au shall issue a credit to your credit card account in the amount of the incorrect price.
Right to Cancel or Refund Order
Elite Supps reserves the right to cancel or refund orders before dispatching for delivery even if the Order was previously accepted. Examples of this scenario, but not limited by, could be where:
- Elite Supps suppliers are unable to supply Goods that they have previously promised to supply
- An Event beyond Elite Supps control (pandemic, terrorism, act of God etc.) means Elite Supps is unable to supply the Goods within a reasonable time frame
- Typographical errors (as previously mentioned) for Goods on the website have been acknowledged by Elite Supps in relation to a product description, price, or image
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Elitesupps.com.au without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Elitesupps.com.au may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Elitesupps.com.au.
Your use of this site shall be governed in all respects by the laws of Australia. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Elitesupps.com.au products) shall be in the state or federal courts located in Australia. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Elitesupps.com.au products) must be commenced within one (1) year after the claim or cause of action arises. Elitesupps.com.au failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Elitesupps.com.au may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Elitesupps.com.au or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Elitesupps.com.au does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Elitesupps.com.au is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Elitesupps.com.au reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Elitesupps.com.au in its sole discretion.
Because you are buying the Goods by mail order, you may have a right of cancellation.If you do (and only if you do), these are the terms which apply:
- You must tell us you wish to cancel within 7 days of your receipt of the Goods;
- In any event, you may not cancel orders for food or other perishable Goods, nor for handmade, specially commissioned or personalised goods;
- The Goods must be returned to us within 21 days of your telling us you wish to cancel unopened:
- With both goods and all packaging in their original condition;
- Securely wrapped;
- Including our delivery slip;
- At your risk and cost.
- After we have received the Goods, we will credit your credit or debit card with the full purchase price of the goods returned no later than 30 days from the date of receipt;
- If you do not return the Goods to us, you are still liable to us for the cost.
- We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
- Proof of return must be received before any replacement or refund is placed.
If you have any questions about our returns policy, or for assistance returning your goods, then please contact us 02 6239 2137
RECURRING ORDERS & SUBSCRIPTION
Choose Automatic Delivery to Make your Life Easier. Get your supplements automatically delivered to your door when you need them most, so you never run out again! So convenient, easy and hassle-FREE, and for a DISCOUNTED price!
- REGISTRATION / YOUR ACCOUNT: To obtain full access to this Service, you will be required to complete a registration. You will be asked to (a) provide certain registration details or other information; (b) to establish an account specific to you ("Account").
Your Account must be registered under your current full legal name, your email address, and your current business/residential address. It is your responsibility to keep your e-mail address current. If you need to update your email address you can do so by managing your email preference from your Elite Supps account. You can also contact us at email@example.com for further assistance such as changing your shipping frequency, adding/swapping products, renewal date, and cancellation (Please see TERMINATION OR CANCELLATIONS OF ACCOUNTS & REFUNDS).
- PAYMENTS/RENEWALS: We currently accept the following credit cards for payment: Visa, Mastercard, American Express & Discover (this list is subject to change, from time to time). We will retain your credit card and billing information, and charge your credit card for all applicable fees in connection with your use of the Services, until your use of the Services is terminated in accordance with this Agreement and all outstanding fees are paid in full.
- TERMINATION OR CANCELLATIONS OF ACCOUNTS & REFUNDS: If you do not wish to continue using the Service, it is your responsibility to cancel the Service. Once you registered to this service, cancellation option will only be available after your 4th delivery. You can opt out directly from your “Account” or you can contact us at firstname.lastname@example.orgAny subscription you purchase through us will automatically renew unless you opt out.
We may terminate these Terms, terminate your access to all or part of the Site and/or Services, or suspend any user's access to all or part of the Site and/or Services, at any time, without notice to you, if we believe, in our sole judgment, that you or any user connected to you have breached or may breach any term or condition of these Terms, if we believe it is required by law, or otherwise. We may delete any Account Data or other materials relating to your use of the Site and/or our Services on our servers or otherwise in our possession. You acknowledge that we shall not be liable to you or to any third party for any termination of your access to the Site and/or our Services.
We reserve the right to terminate your Account for non-payment if, by thirty (30) days after deactivation of your Account, you have not brought your Account balance current or contacted us regarding reactivation. If we terminate your Account, all of your Account Data may be deleted.
- SECURITY: We will implement appropriate technical and organizational measures to ensure a level of security appropriate to the information required for the performance of the Services. If you provide information to us that requires a higher level of security, such as special categories under the General Data Protection Regulation ("GDPR"), you assume the responsibility of properly securing said information and acknowledge that providing any such information to us which is not required for the performance of the Services is a violation of these Terms.
General Shipping and Delivery T&C
A $10 flat rate applies to all orders under $150 within Australia. Orders of $150 and more will be shipped for free within Australia. International orders are shipped at a flat rate of $89 except for orders from New Zealand which implements a $30 flat rate. Elitesupps.com.au reserves the right to change this at any time.
In the event of a parcel being delivered to the address provided and it being incorrect, we are not liable for this and/or loss of product.
You agree to indemnify, defend, and hold harmless Elitesupps.com.au, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Elitesupps.com.au may link to sites operated by third parties. However, even if the third party is affiliated with Elitesupps.com.au, Elitesupps.com.au has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Elitesupps.com.au. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Elitesupps.com.au seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
Promotions and Pricing
Free ATP Acetyl L-Carnitine - This promo applies to all cart that have a value of $200 of ATP product. If a discount is added and the price is below $200 the acetyl l carnitine will not apply. Please ensure the free product is added to the cart of the product will not be sent. Valid one per cart.
Free High Protein Pancake - This promo applies to all cart that have an Iso Whey Zero Protein (excluding 500g). Please ensure the free product is added to the cart of the product will not be sent. Valid one per cart.
Discounts on bundles & specials - Discount codes are not applicable on products that are already discounted inside our bundles/stacks/packs as well as special items that are already in our sale section.
Free Elite Duffle Bag - This promotion applies to Carnibolic V2, Diablo V2, Iso Whey Zero 5lb only. This does not need to be added to your cart and is included with the item. Valid one per cart.
Pre Order Items - All product that are pre order are stated in the title and/or product description with date of being in stock. If you have order a pre order item and do not wish to wait for it to be dispatched we can credit you to your Elite Supps account or dispatch another item of the same value.
Not all promotions that are depicted online are sold in store and are for participating stores only. All prices in store are the same as online inclusive of standard freight ($10).
All items online are applicable for a discount code excluding already discounted items, this includes bundles and special/sale items. Online discount codes are not applicable for use in store.
Returns & 30 Day Money Back Guarantee*
The 30 day money back guarantee is only applicable on items that have been determined to have a genuine product fault after investigation with elitesupps.com.au. Products are allowed to be refunded or replaced when the product is defected and/or faulty.
Under ACL, refunds / 30 day money back guarantees are not legally applicable for change of mind or dissatisfaction with an element of the product that does not represent a product fault ( not liking flavour / consistency / formula), therefore elitesupps.com.au is under no legal obligation to refund customers who have changed their mind.
Freight Protection (Easy Insurance)