Shipping policy

Elite Supplements is committed to providing reliable and transparent delivery services for all online orders placed via elitesupps.com.au.

Order Processing & Dispatch
Orders are typically processed and dispatched within the timeframe stated on the website at the time of purchase. Dispatch timeframes may vary due to stock availability, supplier constraints, or unforeseen circumstances beyond our control. Orders may be cancelled or refunded prior to dispatch at Elite Supplements’ discretion.

Once an order has been dispatched, customers will receive shipping confirmation and tracking details via email.

Shipping Methods & Delivery
All orders are shipped using third-party courier services. Couriers may deliver parcels via Safe Drop in accordance with their standard delivery practices. Elite Supplements does not require customers to provide Authority to Leave.

Delivery is made to the shipping address provided by the customer at checkout. Customers are responsible for ensuring all delivery details are accurate and complete at the time of purchase.

Proof of Delivery
An order is deemed successfully delivered once marked as delivered by the carrier to the delivery address provided at checkout. Proof of delivery may include tracking confirmation, delivery scans, time stamps, or other carrier-provided delivery evidence.

Once delivery has been confirmed by the carrier, responsibility for the order transfers to the customer. Elite Supplements is not liable for loss, theft, or damage occurring after confirmed delivery.

Customers who require secure delivery are encouraged to provide an attended delivery address, use a PO Box or parcel locker, or make alternative delivery arrangements prior to dispatch.

Incorrect or Incomplete Address Details
Elite Supplements is not responsible for orders delivered to an incorrect address supplied by the customer. Orders returned due to incorrect or incomplete address details may incur additional shipping fees for re-delivery.

Missing, Incorrect, or Damaged Items
Any claims relating to missing, incorrect, or damaged items must be submitted within 48 hours of confirmed delivery and supported by clear photographic evidence of the parcel, packaging, and contents.

Claims submitted outside this timeframe may be declined. All orders are scanned, weighed, and recorded during packing prior to dispatch.

Freight Protection (Easy Protection)
Easy Protection is an optional service offered at checkout to cover loss or damage during transit. Easy Protection does not cover loss, theft, or damage occurring after confirmed delivery.

Orders without Easy Protection are not eligible for Elite Supplements support relating to transit-related issues once delivery has been confirmed.

International Shipping
International customers are responsible for all shipping costs, duties, and return shipping fees. Elite Supplements is not liable for international orders lost or damaged in transit unless Easy Protection has been purchased.

Contact
For shipping enquiries, customers may contact Elite Supplements at:
📧 enquiries@elitesupps.com.au
📞 1800 577 310 (Mon–Fri, 9:00am–4:00pm AEST/AEDT)